Here’s what happens after you place an order, and how to reach us if anything needs attention along the way.

Placeholder — to be confirmed by the Scentasy team: the regions and countries we currently ship to are being finalised. This section will list them once confirmed.

Once your order is placed, it’s prepared and packed by our team before it’s handed to our courier partner. Placeholder — to be confirmed by the Scentasy team: exact processing time has not yet been finalised.

Placeholder — to be confirmed by the Scentasy team: estimated delivery windows have not yet been finalised and will appear here once confirmed.

Placeholder — to be confirmed by the Scentasy team: shipping costs have not yet been finalised. Charges, if any, will be shown clearly at checkout before you pay.

Placeholder — to be confirmed by the Scentasy team: our order tracking process has not yet been finalised. If you’d like an update on your order in the meantime, please contact us with your order number.

Occasionally, deliveries can be delayed by courier volume, weather, or circumstances outside our control. If your order is taking longer than expected, please contact us and we’ll look into it.

If your order arrives damaged, please contact us with your order number and photos of the damage as soon as possible. Placeholder — to be confirmed by the Scentasy team: our exact process for damaged shipments has not yet been finalised.

Please double-check your delivery address at checkout. If you notice an error after ordering, contact us as soon as possible — placeholder, to be confirmed by the Scentasy team: whether an address can be changed depends on how far your order has progressed.

Any question about your delivery that isn’t answered here? Our Contact page has the ways to reach us.

© 2026 Scentasy Perfumes. All rights reserved.