We want you to feel good about every order. Here’s how returns and refunds work at Scentasy.

Placeholder — to be confirmed by the Scentasy team: the specific conditions under which a return or refund is accepted have not yet been finalised. This section will be updated with our confirmed eligibility criteria.

Placeholder — to be confirmed by the Scentasy team: the window in which a return or refund request must be made has not yet been finalised.

Placeholder — to be confirmed by the Scentasy team: our requirements for the condition a product must be in to qualify for a return (including whether an opened bottle is eligible) have not yet been finalised.

To start a return or refund request, please contact us with your order number and the reason for your request, and our team will guide you through the next steps.

If you receive a damaged or incorrect item, please contact us with your order number and photos as soon as possible. Placeholder — to be confirmed by the Scentasy team: our exact resolution process has not yet been finalised.

Placeholder — to be confirmed by the Scentasy team: how a refund is issued and the timeline for it to reach you have not yet been finalised.

Placeholder — to be confirmed by the Scentasy team: whether any products are excluded from returns has not yet been finalised.

Placeholder — to be confirmed by the Scentasy team: whether exchanges are offered, and how, has not yet been finalised. In the meantime, please contact us and we’ll do our best to help.

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