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Questions, answered.

Everything you need to know about ordering, shipping, our fragrances, and returns — in one place.

Orders

Browse the shop, add the fragrances you’d like to your cart, and complete checkout on our website. You’ll be guided through delivery details and payment before your order is placed.

You’ll receive an order confirmation by email to the address you provide at checkout.

Placeholder — to be confirmed by the Scentasy team: our order change/cancellation window has not yet been finalised. Please contact us as soon as possible if you need to amend an order.

Shipping

Placeholder — to be confirmed by the Scentasy team: our shipping regions are being finalised. Full details will appear here and on our Shipping & Delivery page.

Placeholder — to be confirmed by the Scentasy team: processing and delivery timeframes have not yet been finalised. See Shipping & Delivery for the latest information.

Placeholder — to be confirmed by the Scentasy team: shipping charges have not yet been finalised.

Products

Every fragrance is crafted in-house, using fragrance oils sourced from Europe and from Kannauj, India — a region with a centuries-long association with perfumery. We’re guided throughout by certified perfumers.

Where applicable across our line, our formulations use a higher proportion of fragrance oil than typical mass-market perfumes. This isn’t a blanket claim on every product — check the individual fragrance’s details for its specific concentration.

Yes — consistency matters to us. We aim for the fragrance in your first spray to match the fragrance in your last, bottle after bottle.

Payments

Placeholder — to be confirmed by the Scentasy team: accepted payment methods will be listed here once finalised at checkout.

Placeholder — to be confirmed by the Scentasy team: full details of our payment security setup will be published here once confirmed.

Placeholder — to be confirmed by the Scentasy team.

Returns

Placeholder — to be confirmed by the Scentasy team: our full return policy is being finalised. See Returns & Refunds for the latest information.

Placeholder — to be confirmed by the Scentasy team. In the meantime, please contact us with your order number and we’ll advise on next steps.

Placeholder — to be confirmed by the Scentasy team: our policy on opened products has not yet been finalised.

General

Scentasy fragrances are crafted, not just bottled — we’re not a marketplace reselling third-party stock.

Placeholder — to be confirmed by the Scentasy team.

Visit our Contact page for the ways to reach us.

Still need help?

Can’t find your answer here? Our team is happy to help directly.

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